FAQ

What type of hair does Eleux Collection offer?

Eleux Collection provides 100% raw human hair sourced from single donors. Our hair is completely unprocessed, ensuring natural softness, durability, and long-lasting quality.

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What is the processing time for orders?

 

All orders are pre-order items. Please allow 7–10 business days for processing before shipment.

 

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Why does pre-order processing take longer?

Because Eleux Collection offers 100% raw human hair sourced from single donors, each order is carefully prepared to ensure the highest quality before shipment.

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When will I receive my order?

Estimated timeline:

Processing (Pre-Order): 7–10 business days

Shipping: 2-5 business days

Total estimated delivery time: 10–15 business days

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How many bundles do I need for a full install?

For the best results we recommend:

14–18 inches → 2 bundles

20–26 inches → 3 bundles

28 inches and longer → 4 bundles

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Can the hair be colored or styled?

Yes. Our raw hair can be dyed, bleached, straightened, or curled while maintaining its natural texture and quality.

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How long does raw hair last?

With proper care, Eleux Collection raw hair can last 2-5 years or longer.

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Does the hair shed or tangle?

Because our hair is 100% raw and unprocessed, minimal shedding may occur. With proper maintenance, shedding and tangling are minimal.

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What is your refund or exchange policy?

Due to the hygienic nature of hair products, all sales are final. If you receive an incorrect or defective item, please contact us within 48 hours of delivery with photos of the issue.

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How can I contact Eleux Collection?

For questions about your order or our products, please contact us at:

support@eleuxcollection.com

Our team typically responds within 24–48 hours.

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Do you offer wholesale or bulk orders?

For wholesale inquiries or bulk purchases, please contact us directly at support@eleuxcollection.com for more information.